New notice rule for power customers

A new rule means gas and electricity customers must be given 30 days' notice by suppliers before prices are raised as energy watchdog Ofgem wants households to have more time to switch providers before bills go up.

Energy companies were previously allowed to write to customers up to 65 days after raising prices.

With the new rules from Ofgem, customers must also receive 30 days' notice of any change to their contract which will leave them significantly worse off.

All the "big six" energy providers have brought in price hikes in recent months, blaming the rising cost of gas and oil on the wholesale markets. When the change was announced, Andrew Wright, Ofgem's senior partner for markets, said the changes would "show that we are serious about making sure suppliers play it straight with consumers".

Hannah Mummery, energy expert for Consumer Focus, said: "Ofgem has also made some strong recommendations from its energy market review which should also make it easier for customers to compare energy tariffs and switch to a better deal."

Several energy companies have already started giving customers more notice since the proposals were put forward last year.

Back to blog home


All content is for informational purposes only and is the opinion of the author. Nothing on this website should be interpreted as "advice". Money Dashboard Ltd make no representations as to the accuracy, completeness, suitability or validity of any information on this site and will not be liable for any errors or omissions or any damages arising from its display or use.

Related articles

Download app
Important Information: Money Dashboard Neon and Classic mobile and web apps are now closed as of 31/10/2023. Please see our FAQs for more information.